Aritzia is a popular fashion retailer known for its stylish women’s clothing and accessories. Whether you’ve purchased an item online or in-store, there may come a time when you need to know about their refund policy. This comprehensive guide will cover everything you need to know about Aritzia’s refund policy, including eligibility, how to request a refund, and important contact information.
Understanding Aritzia’s Refund Policy
Aritzia offers a customer-friendly refund policy that allows shoppers to return items under certain conditions. Here are the key points to keep in mind:
1. Eligibility for Refunds
- Time Frame: Aritzia generally allows returns within 30 days of purchase for a full refund. Items must be in their original condition, unworn, and with tags attached.
- Final Sale Items: Items marked as “final sale” are not eligible for refunds. Always check the product description before purchasing to avoid surprises.
2. Types of Refunds
- In-Store Purchases: Items purchased in-store can be returned at any Aritzia location for a full refund to the original payment method.
- Online Purchases: For online purchases, you can return items by mail or at a store. Refunds for online returns are processed back to the original payment method used for the purchase.
How to Request a Refund from Aritzia
If you need to request a refund, follow these simple steps:
Step 1: Gather Your Items
Make sure you have the following ready for the return process:
- The item you wish to return.
- The original receipt or proof of purchase.
- Any tags that were attached to the item.
Step 2: Decide on the Return Method
You can choose to return your item either in-store or by mail.
In-Store Returns
- Locate a Store: Find your nearest Aritzia store using their Store Locator.
- Visit the Store: Take your item and receipt to the store. A sales associate will assist you with the return process.
Online Returns
- Visit the Aritzia Website: Go to the Aritzia website.
- Login to Your Account: If you purchased the item online, log into your Aritzia account to start the return process.
- Fill Out the Return Form: Print the return shipping label and include it in your package.
- Ship Your Item: Send the item back using the return label. Keep a copy of the tracking number for your records.
Step 3: Wait for Processing
Once Aritzia receives your return, they will process it. Refunds usually take 5 to 10 business days to appear in your account, depending on your bank.
Important Considerations
1. Non-Refundable Items
Be aware that certain items may not be eligible for refunds, including:
- Gift cards
- Items marked as final sale
- Swimwear and undergarments (if opened)
2. Exchange Policy
If you’re looking to exchange an item rather than get a refund, Aritzia allows exchanges for items of equal value. You can either do this in-store or by returning the item and purchasing a new one online.
Contact Information for Aritzia
If you have further questions or need assistance regarding refunds, you can reach Aritzia Customer Service:
- Official Website: Aritzia
- Customer Service Phone Number: 1-855-ARITZIA (1-855-274-8942)
- Customer Service Email: For inquiries, you can fill out a contact form available on their website under the “Help” section.
Conclusion
In summary, Aritzia does offer refunds for most items within 30 days of purchase, provided they are in their original condition and tags are attached. Whether you’re returning in-store or by mail, following the steps outlined in this guide will help ensure a smooth refund process.
For any additional questions or concerns, feel free to reach out to Aritzia’s customer service for assistance. By being informed about Aritzia’s refund policy, you can shop confidently and enjoy your fashion experience.
