Fandango is a popular platform for purchasing movie tickets online, offering customers the convenience of booking in advance for theaters across the country. However, sometimes plans change, and you may need to cancel your ticket and request a refund. This article will guide you through Fandango’s refund policy, how to request a refund, and how to contact Fandango’s customer service for additional support.
Fandango’s Refund and Exchange Policy
Fandango allows customers to either refund or exchange their movie tickets if they are unable to attend the show. However, there are some conditions and deadlines that need to be met to be eligible for a refund.
Key Points of Fandango’s Refund Policy:
- Refund Deadline: Refunds and exchanges can only be requested before the showtime. Once the movie has started, you won’t be able to get a refund or exchange.
- Service Fees: While Fandango typically refunds the ticket price, the convenience fee may not be refundable, depending on the theater’s policy.
- Fandango VIP Members: VIP members can receive refunds in the form of Fandango credit, which can be used toward future purchases on the platform.
It’s important to check the specific refund policy for your theater, as it may vary. Always double-check the details of your ticket purchase, which will be available in your confirmation email or your Fandango account.
Step-by-Step Guide to Get a Refund from Fandango
If you’ve purchased tickets but need to cancel them, Fandango’s platform makes it relatively easy to request a refund or exchange your tickets for a different showtime. Follow the steps below to initiate your refund.
Step 1: Visit Fandango’s Website or Mobile App
Go to the Fandango website or open the Fandango app on your mobile device. Make sure to log in to your account using the email and password associated with your ticket purchase.
Step 2: Go to “My Orders” or “Purchase History”
Once logged in, navigate to the “My Orders” section. You can find this option under your profile icon in the upper-right corner of the website or in the app’s menu.
- On the website, click your profile icon, then select “My VIP Account” and go to “Purchase History.”
- On the app, tap the menu icon, and go to “My Orders.”
Step 3: Locate Your Ticket Purchase
In the My Orders or Purchase History section, find the ticket purchase that you want to cancel or exchange. Click on the order to see its details.
Step 4: Choose “Refund” or “Exchange”
Once you’ve located your ticket, you will see options for Refund or Exchange.
- Refund: Select this option if you want to cancel your ticket and get your money back. Remember that the refund must be requested before the movie’s scheduled showtime.
- Exchange: If you can’t make the scheduled time but still want to see the movie, select Exchange to swap your ticket for a different showtime or theater.
Step 5: Confirm the Refund or Exchange
Follow the prompts to confirm your refund or exchange. You will receive a confirmation email once the request is processed.
How Long Does It Take to Get a Refund from Fandango?
Fandango typically processes refunds quickly. Once your refund is approved, it may take 3–5 business days for the refund to appear on your original payment method. However, the exact time frame may vary depending on your bank or payment provider.
- Credit/Debit Cards: Refunds may take 3–5 business days.
- Fandango Credits: If you choose Fandango credit, the refund will be available immediately in your Fandango account.
Fandango VIP: Extra Benefits for Refunds
If you are a Fandango VIP member, you can enjoy additional benefits when it comes to refunds and exchanges.
VIP Member Benefits:
- Fandango Credit: VIP members can opt for Fandango credit instead of a traditional refund. This credit can be used for future ticket purchases and does not expire.
- Exclusive Perks: Fandango VIP members can also access discounts, free streaming options, and promotional offers.
To become a VIP member, simply sign up for free on Fandango’s website or app.
Contacting Fandango Customer Service
If you encounter any issues while trying to request a refund or exchange, or if you have other questions about your purchase, you can contact Fandango’s customer service team for assistance.
Fandango Customer Service Contact Information:
- Official Website: www.fandango.com
- Customer Service Phone Number: Call 1-866-857-5191 for assistance with refunds, exchanges, or other inquiries. The customer service team is available to help with any ticket-related issues.
- Email Support: You can also contact Fandango through their support form on the website by visiting the Fandango Help Center.
- Live Chat: Fandango also offers a live chat feature in their Help Center for immediate assistance.
When contacting customer service, make sure to have your order number ready. This will help the support team locate your purchase and expedite the refund process.
What If I Purchased Tickets Through a Partner Theater?
If you purchased Fandango tickets through a partner theater (like Regal, AMC, or Cinemark), the refund process might vary slightly. Some theaters have their own policies regarding ticket cancellations and refunds. In most cases, Fandango will still be able to process the refund, but it’s always a good idea to check the specific theater’s policy for more details.
Frequently Asked Questions (FAQs)
1. Can I get a refund from Fandango after the movie has started?
No, Fandango only offers refunds before the movie’s scheduled showtime. If the movie has already started, you will not be eligible for a refund or exchange.
2. Can I exchange my Fandango tickets for a different showtime?
Yes, you can exchange your tickets for a different showtime or theater through your Purchase History section on the Fandango website or app, as long as it’s before the original showtime.
3. Is the Fandango convenience fee refundable?
In most cases, the convenience fee is non-refundable. However, some theaters may offer full refunds, including the convenience fee, at their discretion. You can contact the theater or Fandango customer service for more information.
4. What if I bought tickets as a guest without an account?
If you bought tickets as a guest (without creating a Fandango account), you can still request a refund by using the link in your purchase confirmation email. Look for the “Refund/Exchange” link in the email to manage your tickets.
5. How long does it take for the refund to appear in my account?
Refunds usually take 3–5 business days to appear in your account, depending on your bank or payment provider. Fandango credits will be available immediately in your account if that option was selected.
Conclusion
Getting a refund from Fandango is a simple process as long as you request it before the movie’s scheduled start time. Whether you need to cancel your tickets or exchange them for a different showtime, Fandango provides an easy way to manage your purchases through their website or mobile app. If you run into any issues, their customer service team is available to help.
To learn more about Fandango’s refund policies or to start your refund process, visit the Fandango website or call their customer service at 1-866-857-5191.
By following this guide, you’ll be well-equipped to get your refund or exchange your tickets and ensure a smooth experience with Fandango.
