BECU (Boeing Employees’ Credit Union) is a not-for-profit credit union that offers a wide range of banking services to its members, including checking and savings accounts, loans, mortgages, and financial advising. If you’re a BECU member and need assistance, their customer service team can help with a variety of inquiries, from account management to loan applications.
In this article, we’ll provide detailed information on how to contact BECU customer service, including their official phone number, online resources, and tips for efficiently resolving your banking concerns.
Why You Might Need to Contact BECU Customer Service
There are several reasons why you might need to reach out to BECU’s customer service, including:
- Account Management: Assistance with your checking, savings, or other account issues.
- Loans and Mortgages: Questions about applying for or managing personal, auto, or home loans.
- Fraud and Security Issues: Reporting suspicious activities, lost or stolen cards, or other security concerns.
- Payments and Transfers: Help with wire transfers, bill payments, and account transfers.
- Technical Support: Troubleshooting issues with online banking, the mobile app, or other BECU services.
BECU Customer Service Phone Number
The quickest way to get help from BECU is by calling their customer service phone number. BECU offers dedicated phone lines for different services, making it easier for members to connect with the right department.
- BECU Customer Service Phone Number: You can contact BECU customer support at 1-800-233-2328. This number will connect you to a representative who can assist with general inquiries, account management, and more.
This phone number is available Monday through Friday from 7:00 AM to 7:00 PM PST and on Saturdays from 9:00 AM to 1:00 PM PST.
Other Ways to Contact BECU Customer Support
In addition to their customer service phone number, BECU provides several other ways to get in touch with their support team.
1. Online Support via BECU Website
You can manage many aspects of your BECU account or resolve issues directly on the official BECU website. The website offers resources for account management, loan applications, and more.
- How to Access: Log in to your BECU online banking account on their official website to access secure messaging, manage your accounts, and get support.
2. Secure Messaging
For non-urgent issues, you can send a secure message to BECU customer service through your online account. This method is ideal for detailed inquiries or issues that do not require immediate assistance.
- How to Use: After logging into your account, navigate to the “Messages” section and submit your inquiry to BECU’s support team.
3. BECU Mobile App Support
The BECU mobile app is another way to get help or manage your accounts on the go. The app offers the same features as the website, including account management, payments, and secure messaging.
- Download the App: The app is available for both iOS and Android devices. You can access customer support directly through the app.
4. In-Person Support at BECU Branches
If you prefer to speak with someone face-to-face, you can visit a BECU branch. Their branches offer a full range of services, including account opening, loan processing, and personalized financial advice.
- Branch Locator: Use the BECU Branch Locator on their website to find a branch near you.
Tips for Contacting BECU Customer Service
To have a smooth and efficient experience when contacting BECU customer service, follow these helpful tips:
1. Have Your Account Information Ready
Before contacting customer service, make sure to have your account number, loan details, or any other relevant information ready. This will help the representative address your inquiry more quickly.
2. Check the Business Hours
Ensure you are calling within BECU’s business hours to get a timely response. For phone support, BECU is available during the following hours:
- Monday to Friday: 7:00 AM to 7:00 PM PST
- Saturday: 9:00 AM to 1:00 PM PST
3. Use Online Resources for Common Issues
Before calling, it may be helpful to check BECU’s website for common questions or issues. Their Help Center includes a wide variety of FAQs and guides on topics such as mobile banking, account management, and loan services.
Common Questions About BECU Customer Service
1. How do I report a lost or stolen card?
If your BECU debit or credit card is lost or stolen, you should call BECU customer service immediately at 1-800-233-2328 to report it. You can also report lost or stolen cards via your BECU online account.
2. How do I apply for a loan with BECU?
You can apply for personal, auto, and home loans through BECU’s website or by calling their loan services department at 1-800-233-2328. Additionally, you can visit a branch to apply for a loan in person.
3. How do I enroll in online banking?
To enroll in BECU online banking, visit the BECU website and click on “Enroll in Online Banking.” Follow the instructions to create an account and start managing your finances online.
Conclusion
BECU provides a variety of customer service options to ensure that members have access to the support they need, whether it’s for account management, loan applications, or security issues. The easiest way to get assistance is by calling BECU customer service at 1-800-233-2328, or you can access support through their website, mobile app, or secure messaging system.
For more information and resources, visit the official BECU website and explore their full range of banking services and support options.
