Brother printers are known for their efficiency and reliability, but users may occasionally encounter error codes that hinder printing. This comprehensive guide covers common Brother printer error codes, troubleshooting tips, and provides official contact details for Brother’s customer service. Whether it’s a simple setup issue or a mechanical fault, this article will help you quickly resolve your printer problems.
Official Brother Customer Support Contact Information
- Website: Brother Support
- Customer Service Number (USA): 1-877-276-8437
- Global Support: Visit the Brother website for contact details by country.
1. Common Brother Printer Error Codes and Solutions
1.1 Error Code E50 – Fuser Unit Issue
- Cause: Fuser unit failure.
- Solution: Allow the printer to cool down for 10-15 minutes. If the issue persists, the fuser unit may need replacement.
1.2 Error Code E51 – Laser Unit Issue
- Cause: Laser beam failure or obstruction.
- Solution: Restart the printer. If the problem remains, contact Brother’s support for service.
1.3 Error Code 30, 31 – Mechanical Jam
- Cause: Paper jam or blockage in the mechanical parts.
- Solution: Check for any stuck paper, remove it, and restart the printer.
2. Paper Jam and Feed Errors
Error Code 32 – Paper Jam in the Duplex Unit
- Solution: Remove the duplex tray and clear any stuck paper. Reset the printer once the paper path is clear.
Error Code 34 – Paper Jam in Rear Section
- Solution: Open the rear access panel, remove jammed paper, and ensure the rollers are clean.
3. Ink and Toner Issues
Error Code Replace Toner or Drum Unit
- Cause: Low toner or drum life near its end.
- Solution: Replace the toner or drum unit with a genuine Brother product.
Error Code Toner Reset Failure
- Solution: Reset the toner counter manually through the control panel.
4. Network and Connection Errors
Error Code E70 – Network Error
- Cause: Printer unable to connect to the network.
- Solution: Verify the Wi-Fi or Ethernet connection. Reconfigure the network settings using Brother’s setup tool.
Offline Printer Error
- Solution: Ensure the printer is powered on, connected, and set as the default printer on your device.
5. Firmware and Driver Issues
Regularly updating your Brother printer’s firmware ensures smooth operation and compatibility. Visit the Brother Support page to download the latest drivers and firmware updates.
6. Error Codes Related to Print Quality
Error Code Poor Print Quality
- Cause: Clogged nozzles or dirty drum unit.
- Solution: Clean the drum and printhead using the printer’s cleaning function.
Error Code Drum Error
- Solution: Remove and clean the drum unit. If the error persists, consider replacing it.
7. Troubleshooting Steps for Wireless Setup Errors
- Restart the printer and your router.
- Use the Brother iPrint&Scan app to reconfigure wireless settings.
- Ensure both the printer and router are using the 2.4 GHz frequency for stable connections.
8. Contacting Brother Customer Service for Help
If troubleshooting doesn’t resolve the error, contact Brother’s support team through the following channels:
- Phone Support (USA): 1-877-276-8437
- Chat Support: Available on the official Brother website.
9. Warranty and Service Options
Brother offers a limited warranty for most printers. If your printer is still under warranty, the company can arrange repairs or replacements at no cost. You may also check for extended service plans for additional protection.
10. Preventative Maintenance Tips
- Use genuine Brother toner and ink cartridges to avoid compatibility issues.
- Perform routine cleaning of the drum unit and printhead.
- Regularly update firmware and drivers through the Brother Support website.
11. FAQs About Brother Printer Issues
Q1: Why is my Brother printer not connecting to Wi-Fi?
- Ensure the printer is within the Wi-Fi range.
- Reset the Wi-Fi router and try reconnecting.
Q2: How do I resolve a paper jam error?
- Open all access areas, carefully remove any stuck paper, and restart the printer.
12. Brother Support Contact Numbers by Region
Visit the Brother Global Website to find specific support numbers for your country or region.
Conclusion
This detailed guide on Brother printer error codes provides solutions to many common issues you might encounter. Whether it’s mechanical errors, connection problems, or print quality issues, the troubleshooting steps outlined here can help you resolve them efficiently. For more complex issues, contact Brother’s customer support or visit their website to explore detailed guides and resources.
Official Website: Brother Support
Customer Service Number: 1-877-276-8437
With proper maintenance and timely updates, your Brother printer can provide seamless performance and reduce the chances of recurring errors.
