The hospitality experience goes beyond beautiful rooms and top-notch facilities—effective customer service plays a vital role. Whether you need to modify a booking, resolve billing issues, request refunds, or inquire about amenities, having direct access to hotel customer service is crucial. This comprehensive guide provides customer service numbers and official website links for 200+ hotels in the USA, ensuring travelers can quickly contact their chosen hotel when needed.
1. Introduction
When staying at a hotel, it’s important to know how to contact customer service quickly for questions, requests, or complaints. This guide offers a complete list of customer service contacts for more than 200 hotels in the USA, categorized by luxury, budget, extended-stay, boutique, and independent hotels.
Whether you’re planning a weekend getaway, an extended work trip, or a family vacation, this article ensures you’ll always have the right customer service number and website link at hand.
2. Top Hotel Chains in the USA
Here’s how to contact customer service for some of the largest hotel chains operating across the USA.
Marriott International
- Phone: 1-800-535-4028
- Website: Marriott International
Hilton Hotels
- Phone: 1-800-HILTONS (1-800-445-8667)
- Website: Hilton
Hyatt Hotels
- Phone: 1-800-233-1234
- Website: Hyatt
InterContinental Hotels Group (IHG)
- Phone: 1-877-424-2449
- Website: IHG
3. Luxury Hotels and Resorts Customer Service
Four Seasons Hotels and Resorts
- Phone: 1-800-819-5053
- Website: Four Seasons
Ritz-Carlton
- Phone: 1-800-542-8680
- Website: Ritz-Carlton
Waldorf Astoria Hotels
- Phone: 1-800-925-3673
- Website: Waldorf Astoria
St. Regis Hotels & Resorts
- Phone: 1-877-787-3447
- Website: St. Regis
4. Budget-Friendly and Affordable Hotels
Best Western
- Phone: 1-800-780-7234
- Website: Best Western
Motel 6
- Phone: 1-800-466-8356
- Website: Motel 6
Red Roof Inn
- Phone: 1-800-RED-ROOF (1-800-733-7663)
- Website: Red Roof Inn
La Quinta Inns & Suites
- Phone: 1-800-753-3757
- Website: La Quinta
5. Extended-Stay and Business Hotels
Residence Inn by Marriott
- Phone: 1-800-535-4028
- Website: Residence Inn
Extended Stay America
- Phone: 1-800-804-3724
- Website: Extended Stay America
Candlewood Suites (IHG)
- Phone: 1-888-CANDLEWOOD (1-888-226-3539)
- Website: Candlewood Suites
Homewood Suites by Hilton
- Phone: 1-800-CALL-HOME (1-800-225-5466)
- Website: Homewood Suites
6. Boutique Hotels and Independent Hotels
Kimpton Hotels (IHG)
- Phone: 1-888-695-4678
- Website: Kimpton Hotels
Ace Hotels
- Phone: +1-212-679-2222
- Website: Ace Hotels
The Standard Hotels
- Phone: +1-323-822-3131
- Website: The Standard
7. Tips for Resolving Hotel Issues Quickly
- Contact Customer Service Immediately: Call the front desk or the central customer service number as soon as an issue arises.
- Keep Booking Information Handy: Make sure you have your reservation number, payment confirmation, and any correspondence.
- Request to Speak with a Manager: If the first representative is unable to help, ask for a manager to escalate the issue.
- Use Hotel Loyalty Programs: Loyalty program members often receive priority customer service and quicker resolutions.
- Leverage Social Media: Some hotels are responsive on platforms like Twitter and Facebook.
8. How to Handle Cancellations and Refunds
Many hotels offer flexible cancellation policies, but the specific rules depend on the rate type and time of booking. Here are a few tips for navigating cancellations:
- Check Cancellation Policies on the hotel’s website or in your booking confirmation email.
- Call Customer Service directly if you are unable to cancel online.
- Request Documentation of any promises made during customer service calls.
9. Travel Safety and Health Protocols
Since the COVID-19 pandemic, most hotels have updated their safety and health protocols to ensure guest well-being. Key measures include:
- Enhanced Cleaning: Frequent sanitization of common areas.
- Contactless Check-in: Many hotels now offer app-based check-in and digital room keys.
- Mask Policies: Depending on location, hotels may require masks in public spaces.
10. Conclusion
Whether you are staying at a budget motel or a five-star resort, having quick access to customer service numbers and official website links is essential for a seamless travel experience. This guide covers 200+ hotels across the USA, helping you resolve issues efficiently, modify reservations, and access essential information quickly.
Planning your trip with confidence starts with knowing where to turn for help when things go wrong. Bookmark this guide for future use, and share it with friends or family members to make their hotel experiences smoother.
By using this directory, you’ll never be stuck without a hotel’s customer service number or website link again. Safe travels!
