Introduction
Hawaiian Airlines is the premier airline of Hawaii, offering passengers seamless air travel to and from the Hawaiian Islands, the U.S. mainland, and international destinations such as Asia and the South Pacific. Whether you need to manage a booking, change a flight, or seek help with baggage issues, Hawaiian Airlines customer service provides multiple ways to assist travelers. This detailed guide walks you through the process of contacting Hawaiian Airlines by phone, exploring all other support channels, and handling common issues such as cancellations, refunds, or flight changes.
This article covers all customer service numbers, online tools, and booking tips to help you have a hassle-free travel experience with Hawaiian Airlines.
1. About Hawaiian Airlines
Founded in 1929, Hawaiian Airlines is the largest airline serving the Hawaiian Islands and offers flights to the U.S. mainland, Asia, and Oceania. Known for its commitment to providing warm, friendly service and a unique Hawaiian travel experience, the airline caters to both leisure and business travelers. With hubs in Honolulu (HNL) and Maui (OGG), Hawaiian Airlines focuses on providing punctual and reliable air travel with an emphasis on excellent customer care.
2. How to Contact Hawaiian Airlines Customer Service
Hawaiian Airlines offers multiple ways to contact their customer service team, including phone, live chat, and social media. The most efficient way to get assistance is by calling their customer service phone number, which is available 24/7 for general inquiries.
3. Hawaiian Airlines Phone Numbers
Below are the official customer service numbers for Hawaiian Airlines:
- General Customer Service (U.S. and Canada):
Phone: +1-800-367-5320 (24/7 availability) - Hawaiian Airlines Reservations and Flight Changes:
Phone: +1-800-367-5320 - Baggage Services:
Phone: +1-866-389-6654 - International Customer Support:
Phone: +1-800-367-5320 - HawaiianMiles Loyalty Program:
Phone: +1-877-426-4537 - Hearing Impaired (TTY):
Phone: 711 (via Telecommunications Relay Service)
4. Common Issues Handled by Hawaiian Airlines Customer Service
The Hawaiian Airlines customer service team can assist with several travel-related matters. Here are the most common issues they handle:
- Booking flights and managing reservations
- Flight cancellations or schedule changes
- Refunds and travel credits
- Baggage tracking, lost luggage, and claims
- Flight delays and rebooking assistance
- Questions about travel restrictions or COVID-19 policies
- Loyalty program inquiries for HawaiianMiles members
5. How to Manage Bookings and Change Flights
If you need to modify or cancel your booking with Hawaiian Airlines, follow these steps:
- Visit the official Hawaiian Airlines website: www.hawaiianairlines.com
- Click on the “Manage Flights” tab.
- Enter your last name and booking confirmation code to retrieve your reservation.
- Follow the instructions to make changes, add baggage, or cancel your flight.
Note: Changing your flight may result in additional charges depending on the fare type and timing.
6. Refunds, Cancellations, and Flight Credits
Hawaiian Airlines offers different refund policies depending on the fare class. Key points to keep in mind include:
- Main Cabin Basic fares are non-refundable but may be eligible for flight credit.
- Main Cabin and First-Class fares may be canceled for a refund depending on the fare rules.
- Flights canceled by the airline will be eligible for a full refund or rebooking.
You can request a refund or travel credit by calling customer service at +1-800-367-5320 or using the online refund form on their website.
7. Hawaiian Airlines Baggage Policy and Claims
If you experience any baggage issues, such as lost or delayed luggage, Hawaiian Airlines provides clear steps for reporting and tracking claims:
- Report lost or delayed baggage immediately at the airport baggage claim office.
- Call Baggage Services at +1-866-389-6654 for follow-up inquiries.
- Submit a claim form online if your baggage is damaged.
Pro Tip: Pre-purchase baggage allowances during booking to avoid higher fees at the airport.
8. Hawaiian Airlines Loyalty Program: HawaiianMiles
HawaiianMiles is the airline’s frequent flyer program, allowing passengers to earn miles that can be redeemed for flights, upgrades, and more. For questions related to your account or to book reward flights, contact the HawaiianMiles team at +1-877-426-4537.
9. Tips to Quickly Connect with Hawaiian Airlines Customer Service
- Call during non-peak hours (early mornings or late evenings) to avoid long wait times.
- Use the chat feature on the website for quick responses to common questions.
- Follow Hawaiian Airlines on Twitter or Facebook to get updates and send messages directly.
10. Hawaiian Airlines FAQs
Q1: Can I get a refund if I cancel my flight?
Refunds are available for certain fare classes. Main Cabin Basic fares are typically non-refundable, but flight credits may be issued.
Q2: How can I track my lost baggage?
Call Baggage Services at +1-866-389-6654 or visit the baggage claim office at the airport to report lost luggage.
Q3: What should I do if my flight is delayed or canceled?
If your flight is delayed or canceled, Hawaiian Airlines will notify you via email or SMS. You can rebook your flight by calling customer service at +1-800-367-5320.
Q4: Can I earn miles on every flight?
Yes, members of the HawaiianMiles program earn miles on every eligible flight, even on partner airlines.
Conclusion
Hawaiian Airlines offers multiple ways to contact customer service, whether you prefer speaking to an agent over the phone, chatting online, or using social media channels. With 24/7 availability for general inquiries, Hawaiian Airlines aims to provide travelers with seamless support throughout their journey.
To connect with the official Hawaiian Airlines customer service, call +1-800-367-5320 or visit their website at www.hawaiianairlines.com. Whether you need help with flight bookings, cancellations, refunds, or baggage issues, this guide will ensure you have the right resources at your fingertips.
Enjoy your travel experience with Hawaiian Airlines, and don’t hesitate to reach out to their support team for assistance at any stage of your journey. Safe travels!
