Planet Fitness is a popular gym known for its affordable membership fees, extensive locations, and a judgment-free zone. While many people enjoy their experience at Planet Fitness, there might come a time when you need to cancel your membership. Whether you’re relocating, switching gyms, or no longer using the service, this article will guide you through the cancellation process.
In this detailed guide, we’ll explain how to cancel your Planet Fitness membership, discuss refund policies, and provide all the necessary official links and customer service numbers.
What You Need to Know Before Cancelling
Before initiating the cancellation process, it’s essential to understand some important details about Planet Fitness memberships:
- Annual Contracts: Planet Fitness offers both No-Commitment and 12-Month Commitment memberships. If you have a 12-month contract and cancel early, you may be subject to a cancellation fee.
- Cancellation Period: Planet Fitness requires at least a 30-day notice for cancellations, so it’s important to time your cancellation to avoid additional charges.
- Refunds: In general, Planet Fitness does not offer refunds for past payments. However, if you were charged incorrectly, you can dispute the payment.
- Location-Specific Policies: Some policies may vary slightly by location, so it’s a good idea to check with your local gym about any specific terms.
How to Cancel Your Planet Fitness Membership
Unlike many services where you can cancel online, Planet Fitness requires members to cancel their memberships in person or via certified mail. Below are the steps to cancel your Planet Fitness membership through both methods.
1. Cancelling Your Planet Fitness Membership In-Person
One of the most straightforward ways to cancel your membership is by visiting the Planet Fitness location where you originally signed up.
Step-by-Step Guide to Cancel In-Person:
Step 1: Visit Your Home Club
- To cancel your membership, you must visit the Planet Fitness location where you enrolled, known as your Home Club. This is the specific location where your membership is registered.
2: Speak to a Staff Member
- Once at your Home Club, ask to speak with a representative at the front desk or a manager. Inform them that you would like to cancel your membership.
3: Fill Out a Cancellation Form
- You will be asked to fill out a Membership Cancellation Form. Ensure you fill out all the details correctly and submit the form in person.
4: Ask for Confirmation
- Once you’ve submitted the cancellation form, ask for a confirmation receipt or email stating that your membership has been canceled. This will serve as proof in case of any billing disputes.
2. Cancelling Your Planet Fitness Membership by Certified Mail
If you cannot visit your Home Club in person, you can cancel your membership by sending a certified letter to your club’s address. Certified mail ensures you have a record of your request and proof of delivery.
Step-by-Step Guide to Cancel by Certified Mail:
1: Write a Cancellation Letter
- Your letter should clearly state your request to cancel the membership. Include the following details:
- Your full name.
- Your membership ID number (if available).
- Your address and contact information.
- The name and address of your Home Club.
- The date of the letter.
- A request for confirmation of the cancellation.
2: Send the Letter via Certified Mail
- Send the letter using Certified Mail with a return receipt requested. This way, you’ll have proof that your cancellation request was received by Planet Fitness.
- Planet Fitness should process your cancellation within a few business days of receiving your letter. They may send you a confirmation via email or mail.
Important Tips for Cancelling Planet Fitness Membership
- Account Balance: Before canceling, ensure that your account is current and that you don’t have any outstanding balances. Planet Fitness may require you to settle any unpaid dues before processing the cancellation.
- Annual Fees: If you are near the date when annual fees are charged (usually once a year), try to cancel before this charge occurs, as Planet Fitness generally does not refund annual fees.
- Medical or Relocation Exceptions: If you are canceling due to medical reasons or because you’re relocating to a place where there are no Planet Fitness locations nearby, some locations may waive cancellation fees. Be sure to inquire about this exception and provide the necessary documentation if applicable.
Planet Fitness Refund Policy
Planet Fitness does not typically provide refunds for memberships that have already been paid, including monthly or annual dues. However, if you believe you were charged in error or were billed after canceling your membership, you can contact Planet Fitness customer service to dispute the charge.
Steps to Request a Refund:
- Contact Your Home Club: If you believe you’re owed a refund, the first step is to call or visit your Home Club. Explain the situation to the manager, and they can initiate a refund request if applicable.
- Provide Documentation: Make sure to provide any necessary documentation, such as your cancellation receipt, billing statements, or medical records (if you’re canceling due to health issues).
- Wait for Processing: Refunds are typically processed within 7-10 business days once approved.
Planet Fitness Customer Service Contact Information
If you encounter any issues during the cancellation process or have specific questions about your membership, Planet Fitness customer service can assist you.
- Official Website: https://www.planetfitness.com
- Customer Service Phone Number:
- 1-844-880-7180 (General Inquiries)
- Alternatively, you can contact your local club directly. Use the club locator on the Planet Fitness website to find the phone number of your Home Club.
- Mailing Address for Corporate Inquiries:
- Planet Fitness Corporate Office
- 4 Liberty Lane West
- Hampton, NH 03842
- Help & Support: Visit the Planet Fitness Help Center for more details about membership inquiries and FAQs.
Common Reasons for Cancelling a Planet Fitness Membership
Many users decide to cancel their gym memberships for various reasons. Here are some of the most common ones:
- Relocation: Moving to a place where there’s no nearby Planet Fitness location is one of the primary reasons for membership cancellation.
- Health Issues: Some members may cancel their memberships due to injury or illness that prevents them from using the gym.
- Financial Concerns: If the membership fees no longer fit within your budget, you may need to cancel the service.
- Switching Gyms: Many users decide to switch to another gym or fitness facility that better suits their fitness needs.
FAQs on Planet Fitness Membership Cancellation
Can I Cancel My Planet Fitness Membership Online?
No, Planet Fitness does not currently offer online cancellation. You must cancel your membership in person or via certified mail.
What Happens If I Don’t Cancel and Stop Going?
If you don’t cancel your membership properly, Planet Fitness will continue to bill your account. It’s essential to follow the cancellation process to avoid ongoing charges.
Will I Be Charged a Cancellation Fee?
If you have a 12-month commitment membership and you cancel before the end of the contract, you may be subject to a cancellation fee. Check with your Home Club to confirm your membership terms.
Conclusion: Cancelling Your Planet Fitness Membership
While Planet Fitness offers a great fitness experience for many, canceling your membership can be straightforward if you follow the correct steps. Whether you cancel in person or via certified mail, it’s important to ensure that you receive confirmation of your cancellation to avoid future charges.
For any questions or issues, you can visit the official Planet Fitness website or contact their customer service at 1-844-880-7180. If you’re looking for more details on your specific membership or want to speak with your local gym, use the Planet Fitness club locator to contact your Home Club directly.
By following the steps outlined above, you’ll be able to cancel your membership with ease and ensure that your gym experience ends on a positive note.
